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About Us

We have a UK-wide team of over 25 multidisciplinary health professionals including occupational therapists, physiotherapists, psychologists and nurses so we are able to match the most appropriate consultant to meet your requirements.

25+
Consultants
2008
Established

Helen Valls-Russell

Director

Ergocom Director, a skilled Occupational Therapist with a background in condition management and extensive experience in vocational rehabilitation, both in the insurance and welfare to work sectors. Helen has many years of experience managing multidisciplinary rehabilitation teams for the insurance sector.

A little about us

Company background

Established in 2008, we help claims managers in the insurance market to manage their claims effectively by providing high quality specialised assessments together with timely return to work solutions.

Every case is different  – driven by our knowledge and expertise and paired with our highly refined process, we ensure you get the perfect combination of services.  

All with a friendly, personal touch.

Our approach

We know each case is different which is why we’ve gained a reputation for having a hands-on and proactive approach to rehabilitation. After we’ve discussed your case, we build a completely bespoke package with everything you need, and nothing you don’t.

Experience

We understand your needs so can deliver assessments cost-effectively and to a very high standard. We have particular expertise in working with more complex cases and have had excellent results in achieving sustained return to work for these individuals.

A process refined through experience

1

Discuss

We will discuss your requirements to identify the best service to meet your needs and ensure we match the best professional.

2

Respond

We provide a quick response within 48 hours to contact the claimant and set up the initial assessment.

3

Keep you informed

We will keep you informed of the progress of the case throughout including a call following the assessment before providing the report.

4

Report

Having carried out the assessment we will provide a timely and high quality report to provide the information to meet your needs.

5

Follow-up

We will carry out a follow up call to answer any queries or identify if we can be of any further assistance.

6

Sustain

Where appropriate, we will work with the employer, claimant and insurer to facilitate a sustained return to work.

Kind words from our clients

Ergocom provided in depth consultation covering a phased return to work plan, equipment for both home and workplace that would help with recovery and advice surrounding how colleagues could help in the workplace. The phased return to work plan was successful in that the return to work has now been sustained over a number of years.
Andrew Fitzsimmons
Manager Employer
Ergocom provided me with a friendly, approachable and very professional consultant who encouraged me where I felt I was regularly failing. Sue is just fantastic. I was speaking to someone who actually understood and who helped and supported me in a caring and constructive manner, which is what I so desperately needed. I have struggled badly, but this is the first decently sustained return to work after I had four failed attempts over a 16 month period.
AC
Employee
It has been good to look back from when I was recovering from the operation, to getting back to work and to where I am now.  Christa’s support meant that I did not have to stress about work, and that I was not going to be forced into work before I was ready.  The ‘hand-holding’ when I did start work was important - I needed someone one to say, “no, not yet’ and “OK, now you are ready to give it a go".
Paul Thornton
Employee
It’s been really good having you working on the account and I have really valued your input (and wisdom ) on the wide variety of cases we have.
Employer
Client
Support from Ergocom has been a great asset in my rehabilitation and return to work. Being able to speak to a third party with an understanding of the difficulties of returning from a major illness and surgery has been an invaluable source of comfort and support through the “ups and downs”. 
Stuart
Individual
I wanted to say a huge thank you for all of your help and support, I couldn’t have made it back to where I am now without your help. My doctor also said that he has been very impressed with how my employer has handled my return, and I believe that a lot of that credit must go to you. I was dreading returning to work, but you have made it so much easier than I thought it would be.
TK
Individual
The help and advice I have received has been invaluable. The guidance and support provided to me has given me the tools I needed to work with my employer to ensure an amicable agreement during my return to work.
Shaun Toner
Individual