How we can help

Case Studies

  • I have a case where the claimant has been off work for some while due to a severe injury. I would like some in depth advice and case management to help him go back to work

    A young man in his 30s sustained a spinal cord injury from a traffic accident resulting in tetraplegia (paralysis from the neck down). The Ergocom consultant carried out an assessment, which identified the obstacles for this man to return to work as being high levels of fatigue, pain and reduced upper limb strength as well as a lack of confidence and difficulty accessing the workplace. Our VRC addressed these by carrying out a worksite assessment to put appropriate equipment and modifications in place and met with the employee and employer to agree modifications to the job role to include more on-line learning, home based working and reduced classroom hours.

    Our VRC arranged and obtained funding for neuro-physiotherapy sessions, which resulted in sufficient improvement in stamina and upper body strength for a phased return to work to commence. Over several months the return was monitored by the VRC in close liaison with the employer and his duties were gradually increased. Our VRC also oversaw the neuro-physiotherapy and provided regular feedback to the insurer. With the VRC’s in depth case management and support the return to work was more successful than expected for the level of disability and the young man was able to work four days a week in his teaching role.

  • I have a claimant who can’t go back to their job due to their health condition. I’d like to know what sort of work they could do and what help they need so they can get back to work

    Having had a successful career as a sales director a claimant underwent unsuccessful hip replacement surgery with considerable complications that left her with severe pain, muscle wasting and reduced function together with neural back pain. She was unable to return to her former role and the claims assessor wanted to understand what her limitations were and whether she was able to carry out an alternative role.

    Our VRC carried out a combined assessment over a day including an objective functional assessment and full vocational assessment to gather a complete picture. Taking into consideration the employment history, transferable skills, aptitudes, personality, interests and specific considerations, the VRC was able to match her to a number of alternative jobs including a training and development role. The VRC provided details about the local job market, routes into this type of work including suited networking, volunteering opportunities and job sites. The VRC then provided further exploration and narrowing down of suitable roles, CV development, career coaching and assistance to move into a board level volunteer role whilst completing her physical rehabilitation and moving into a job with her Local Authority as Communication Manager.

  • I have a claimant where there is conflicting evidence and I’d like to get a clear objective picture of their situation and function so I can make the right decision about their claim

    A farm worker was absent from work due to a shoulder injury and reported that he was in considerable pain and unable to work at all. The claims assessor obtained a report from the GP that indicated that he may be able to carry out some lighter work and so Ergocom was asked to clarify the limitations and identify if there were any duties he could perform. Our VRC carried out an analysis of the role and objective testing of his physical ability in the range of tasks that his role would involve against his self reported ability. To complete the picture she rated his pain and assessed his non-work activities.

    Our VRC was able to provide a detailed report to the claims assessor with a clear picture of exactly what the farm worker could/couldn’t do in terms of his job role and made recommendations of tasks to be avoided to prevent aggravating the injury. She also recommended which aspects of the role he could safely perform and suggested alternative duties within his capabilities. This helped the insurer to manage the claim and gave the employee and employer confidence in him returning to work in a reduced capacity. Our VRC was able to offer support to the employer and employee to implement these recommendations and facilitate a successful return to work.

  • I have a complex case where the employee is struggling at work due to a combination of health conditions. I’d like to understand what the issues are and some help to enable them to keep working

    A senior operations manager had been struggling at work due to a neurological condition affecting both his physical and cognitive functioning. The claims assessor requested an assessment of his physical and psychological capabilities in order to ascertain whether he could manage the demands of his role.

    Our VRC carried out a combined assessment including observations of daily living activities, analysis of his job role, physical function and psychometric testing of his cognitive abilities. She noted that he was experiencing fatigue, had some balance issues and identified his stronger cognitive abilities such as reasoning and working memory, and areas of difficulty such as speed of processing and switching tasks. This enabled her to advise the employer on how to modify the role to focus on his strengths and removing or modifying duties. She recommended fatigue management, physiotherapy for balance and to build stamina as well as strategies to help him address and build up his cognitive abilities. Our VRC helped the employer to understand and implement the recommendations and supported the employee to access the help he needed so he was able to gradually build up his duties as he recovered.

  • My claimant isn’t getting back to work when I would have expected. I’d like to understand why and some help to get them back to work

    Two employees had been absent for a year having suffered a stroke whilst at work driving HGVs for an aircraft re-fuelling company. Occupational Health advice was unclear whether these men could resume work safely and they had concerns about their communication, cognitive and physical symptoms. They both had a demanding and high-pressured roles.

    Our VRC Maria Morris provided a worksite and driving assessment followed by recommending reasonable adjustments that were implemented by the employer with assistance from the VRC. The VRC devised a graded return to work plan in consultation with all parties and both men followed the plan which enabled them to resume their original HGV driving and aircraft re-fuelling role full time. The company have requested further assessments for all of their drivers to reduce the risk of injury and ill health.

Our Process

  1. We will discuss your requirements to identify the best service to meet your needs and ensure we match the best professional
  2. We provide a quick response within 48 hours to contact the claimant and set up the initial assessment.
  3. We will keep you informed of the progress of the case throughout including a call following the assessment before providing the report
  4. Having carried out the assessment we will provide a timely and high quality report to provide the information to meet your needs
  5. We will carry out a follow up call to answer any queries or identify if we can be of any further assistance
  6. Where we are providing case management and return to work services we will work with the employer, claimant and insurer to facilitate a sustained return to work

How we can help you

Disability Management

We provide a range of assessments to support your claim management and we can combine and tailor assessments for cost effectiveness

  • Initial Rehabilitation Assessment
  • Psychological assessments
  • Assess claimant function against policy definitions
  • Job Analysis
  • Transferable skills Analysis
  • Functional Capacity Assessments
  • Medical case management

Workplace rehabilitation

We identify creative return to work solutions to address any obstacles to a return to work. We provide support to employers and individuals to facilitate a sustained return to work

  • Return to work assessments
  • Vocational case management
  • Return to work preparation and planning
  • Vocational Assessments
  • Transferable Skills Assessments
  • Support into alternative roles or employment
  • Job Demands Analysis
  • Functional Capacity Assessments
  • Workplace modifications
  • Ergonomic Assessments

Injury Prevention & Consultancy

We have ergonomic specialists who will help to prevent injury and maintain employee health through assessing the individual’s total work environment and advising on adaptations

  • Workplace modifications
  • Ergonomic Assessments (home and office)
  • Car seating and driving assessments
  • Mobile multi centre working assessments

Ergocom has a UK-wide team of 20 multidisciplinary health professionals including occupational therapists, physiotherapists, psychologists and nurses so we are able to match the most appropriate consultant to meet your requirements.

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